Privacy Policy
At Riverside Hub, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
- Name, email address, phone number – when you fill in contact forms or make bookings.
- Payment details – securely processed via trusted third-party payment providers.
- Child’s name and age – for booking sessions or parties.
- Technical information – such as IP address, browser type, and pages visited, via cookies and analytics.
2. How We Use Your Information
- Process bookings and payments
- Send booking confirmations and updates
- Respond to inquiries or feedback
- Provide tailored services (e.g. SEND sessions, birthday parties)
- Improve our website and customer experience
- Send marketing emails (only with your consent)
3. Legal Basis for Processing
- Consent – when you sign up for marketing or submit a contact form
- Contractual obligation – when you make a booking or purchase a ticket
- Legitimate interest – for improving our website, protecting safety, or managing customer service
4. Data Sharing
5. Cookies & Analytics
- Enable essential functions like booking
- Measure performance and user behavior via Google Analytics
6. Your Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict data processing
- File a complaint with the ICO (Information Commissioner’s Office)
7. Data Security
We take appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure servers, and access controls.
8. Data Retention
We retain personal data only as long as necessary for the purposes listed above or as required by law (e.g. for tax/accounting).
9. Third-Party Links
Our website may include links to other sites (e.g. TripAdvisor). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights:
Riverside Hub
7 Carousel Way, Riverside Park, Northampton NN3 9HG, UK
